AI BDC & Phone Agents

Voice AI and automated BDC platforms that answer calls, book appointments, and follow up. CDK's research puts 47% of sales appointments and 61% of service appointments on the phone, which is why this is the hottest category in dealer AI.

How this directory works: listings are free, ordering is alphabetical, and no vendor can pay for placement, scores, or removal of coverage. Vendor-reported numbers are labeled as such. When you request an intro, we pass your details to the vendor and nothing else. Our own projects are in here too and labeled as ours: Dealer Growth Hackers (the one featured placement, which is not for sale to anyone else) and DealershipMCP (listed with no special placement).

How to buy in this category

Buying voice AI is mostly about integration and truth-telling, not voice quality. Every demo sounds great; the differences show up in whether the agent can see your real service schedule, write to your CRM, and hand a caller to a human without losing them. Pull your missed-call report before any demo and make the vendor work against your actual volume. And decide up front who on your team reviews transcripts weekly, because an unsupervised phone agent is an unsupervised employee.

Take these questions into every demo

Does it book directly into my scheduler (Xtime, myKaarma, etc.) in real time, or does it create a task a human still has to work?
What happens on the call when it doesn't know the answer? Show me the live handoff.
Where do transcripts live, how long are they kept, and can I export them?
What did your last three dealer cancellations say on the way out?
Which numbers in your pitch are measured across all stores, and which are your best store?