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Numa

AI BDC & Phone AgentsService & Fixed Ops · Quote-only pricing

Numa answers dealership phones, books service appointments, follows up, and flags CSI issues in real time. The company says over 1,200 dealerships use the platform (vendor-reported). It came up in our coverage of a store that started with a homegrown voice agent and moved to Numa for dashboards and visibility.

Who it's for: Best fit: service departments drowning in call volume that want every call answered and booked without adding BDC headcount.

What to ask in the AI BDC & Phone Agents demo

  1. Does it book directly into my scheduler (Xtime, myKaarma, etc.) in real time, or does it create a task a human still has to work?
  2. What happens on the call when it doesn't know the answer? Show me the live handoff.
  3. Where do transcripts live, how long are they kept, and can I export them?
  4. What did your last three dealer cancellations say on the way out?
  5. Which numbers in your pitch are measured across all stores, and which are your best store?

Coverage in the Daily Brief

July 16, 2026

com/weekly-roundup-uaw-automakers-clash-over-ai-and-robotics-dealership-buy-sells-jump-21-cargurus-to-require-fee-disclosures Numa Numa is an AI "appointment agent" for the service drive: it answers missed and after-hours calls, texts customers back, books ser

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July 13, 2026

com/dealers-brace-for-ai-disruption-as-labor-shift (CBT News) 💡 Tool Spotlight Numa — AI Operating System for the Service Drive Numa is an AI Operating System that increases CSI by improving how dealerships engage with customers and coordinate across departme

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July 6, 2026

com/todd-smiths-roadmap-to-the-intelligent-dealership/ (CBT News, May 6, 2026) Numa Reports 200% Revenue Growth, Now in 1,300+ Dealerships — Numa announced a year of record growth including a 200% increase in revenue and expansion to more than 1,300 dealership

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July 5, 2026

com/retail/an-dms-dealership-ai-preview-0302/ 💡 Tool Spotlight Numa Voice AI — "Voice with a Brain" for Your Service Drive Numa is an AI Operating System that increases CSI by improving how dealerships engage with customers and coordinate across departments —

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July 3, 2026

Every major vendor — Reynolds & Reynolds, Cox Automotive, Impel, Numa — is now talking about fixed ops as the next AI frontier.

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Timeline entries are pulled live from our published briefs, newest first. They are editorial coverage, not endorsements, and vendors cannot edit them.

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