Mia's conversational AI platform made news twice in our coverage: a dealer reporting roughly $10K a month in after-hours revenue attributed to it (dealer-reported), and becoming the first AI vendor approved in General Motors' IMR co-op category for conversational technology. OEM co-op eligibility changes buying behavior fast, because subsidized tools stop being a champion's fight.
What to ask in the AI BDC & Phone Agents demo
- Does it book directly into my scheduler (Xtime, myKaarma, etc.) in real time, or does it create a task a human still has to work?
- What happens on the call when it doesn't know the answer? Show me the live handoff.
- Where do transcripts live, how long are they kept, and can I export them?
- What did your last three dealer cancellations say on the way out?
- Which numbers in your pitch are measured across all stores, and which are your best store?
Coverage in the Daily Brief
17 recap, Mia CEO Brian Hoang argued the dealership tech stack is broken — too many point solutions, too many logins, too much fragmented data — and AI is making it possible to consolidate what used to require multiple vendors into unified platforms, predictin
Read that day's brief →com/opinion/guest-commentary/an-guest-commentary-ai-dealership-people-value-0804/ - Mia Becomes GM's First Approved AI Vendor — CBT News profiled Mia, an AI platform built by former dealership operators, where Scott Traylor of Mia explains how the AI platform
Read that day's brief →com/ai-powered-crms-drive-higher-conversions-and-faster-sales-for-dealerships/ Mia — an AI platform built specifically for dealership operations, discussed on CBT News' Inside Automotive with VP of Sales Scott Traylor.
Read that day's brief →) Mia (Mia Labs) — An AI platform built specifically for dealership operations, focused on capturing revenue from after-hours and missed inquiries.
Read that day's brief →com/weekly-roundup-uaw-automakers-clash-over-ai-and-robotics-dealership-buy-sells-jump-21-cargurus-to-require-fee-disclosures - Mia Labs' $20M Raise Still Rippling Through the Industry — Mia Labs raised $20M in Series A funding to scale its AI platform across
Read that day's brief →Timeline entries are pulled live from our published briefs, newest first. They are editorial coverage, not endorsements, and vendors cannot edit them.
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