CDK Global
One half of the DMS duopoly. CDK's research appears in our briefs regularly, including the finding that 47% of sales appointments and 61% of service appointments are still booked by phone. Its 2024 cyberattack outage remains the industry's clearest lesson in infrastructure concentration risk.
What to ask in the Data, DMS & Platforms demo
- What's your API access policy and cost for third-party AI tools I choose?
- Which AI features are native versus rebranded partner products?
- What data leaves my store, and who else can use it?
- When you launch an AI feature that competes with a tool I already pay for, what's my path?
- What's the real-time integration story versus overnight batch?
Coverage in the Daily Brief
Watch for more vendors (Impel, Reynolds and Reynolds, CDK) leaning into "embedded" or "platform" AI messaging instead of point solutions, and expect the "AI quarterback" framing — a human owner accountable for AI performance — to become the next big buzzword d
Read that day's brief →CDK: Phone friction persists even as AI adoption grows — A CDK study out this month found that despite rising AI adoption, dealership phone experiences are still leaving customers frustrated.
Read that day's brief →Phone friction still plaguing dealers even as AI adoption climbs — CBT News' August newscasts flagged that CDK finds phone friction persists at dealerships as AI adoption grows, a reminder that buying the tool isn't the same as fixing the problem.
Read that day's brief →CDK's latest research shows dealerships are pouring money into AI, but basic phone handling is still costing them sales and service business.
Read that day's brief →CDK's 2026 Friction Points Study indicates that 84% of dealerships use digital retail solutions in some capacity.
Read that day's brief →Timeline entries are pulled live from our published briefs, newest first. They are editorial coverage, not endorsements, and vendors cannot edit them.
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