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CDK Global

Data, DMS & Platforms · Quote-only pricing

One half of the DMS duopoly. CDK's research appears in our briefs regularly, including the finding that 47% of sales appointments and 61% of service appointments are still booked by phone. Its 2024 cyberattack outage remains the industry's clearest lesson in infrastructure concentration risk.

What to ask in the Data, DMS & Platforms demo

  1. What's your API access policy and cost for third-party AI tools I choose?
  2. Which AI features are native versus rebranded partner products?
  3. What data leaves my store, and who else can use it?
  4. When you launch an AI feature that competes with a tool I already pay for, what's my path?
  5. What's the real-time integration story versus overnight batch?

Coverage in the Daily Brief

September 5, 2026

AI adoption in dealerships continues to grow, increasing from 28% to 39% in a single year, according to the CDK LIVE NADA session "AI in the Front Office," featuring CDK and Impel (CDK Global, secondary reporting of conference-session data, dated March 13, 202

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September 2, 2026

ai/ - CDK: Your Data Is the Bottleneck, Not the AI — CDK's Leigh Ann Conver breaks down why AI output is only as good as the customer data feeding it, pushing dealers toward a unified customer profile before layering on more automation.

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August 28, 2026

On the consolidation side, vendors from Impel to CDK are pitching "one AI brain" platforms instead of stacked point solutions — agentic AI-powered virtual assistants, AI Summary for CRM and Service, and expanded integrations across dealership operations are sh

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August 27, 2026

com/ar/technology/dealerons-dual-launch-includes-ai-search-visibility-platform-intelligent-layer-touching-full-dealership/ - CDK's "AI in the Dealership" report has a stat that should scare every GM: 80% of auto shoppers move on if you don't reply within 5 min

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August 24, 2026

" (2) the "connect, don't just digitize" theme — RouteOne, LeadVenture and CDK are all pitching integration of online-to-in-store journeys rather than more standalone tools, echoing the "40+ systems already, please stop adding more" fatigue dealers keep voicin

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Timeline entries are pulled live from our published briefs, newest first. They are editorial coverage, not endorsements, and vendors cannot edit them.

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Also in Data, DMS & Platforms

Cars CommerceThe Cars.com platform family: marketplace, websites, trade tools.Cox AutomotiveThe industry's largest platform owner, consolidating AI assets.DealershipMCPThe universal MCP server connecting AI agents to dealership systems, from the publisher of Dealer AI Guy.DriveCentricCRM with native AI agents expanding service-to-sales.EleadDealership CRM, part of CDK Global.FullpathCustomer data platform and AI marketing, now part of Cox.

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