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VinSolutions

Sales & Lead Follow-UpData, DMS & Platforms · Quote-only pricing

VinSolutions is Cox Automotive's CRM, with AI features rolling into lead handling and customer insights. Its ubiquity makes its AI decisions consequential: what VinSolutions ships becomes the default AI experience for a large slice of the industry.

What to ask in the Sales & Lead Follow-Up demo

  1. Show me the agent answering a direct out-the-door price question on a live store. Not a slide, the actual reply.
  2. Does it read live inventory and incentives, or a nightly copy?
  3. How does it decide when to stop following up, and can I tune it?
  4. Does it write full conversation history to my CRM, or a summary?
  5. What percentage of appointments it books actually show? Measured how?

Coverage in the Daily Brief

September 6, 2026

VinSolutions ships a wave of AI upgrades, claims big lift — VinSolutions rolled out a Virtual Contact Assistant and GenAI-powered Predictive Insights, and VinSolutions data shows dealers sell 25% more vehicles per month and acquire 37% more vehicles per month

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September 6, 2026

Tool of the Week: VinSolutions Virtual Contact Assistant (Cox Automotive) — a CRM-embedded AI assistant that nurtures leads, schedules appointments, and answers shopper questions 24/7, handing off to a human the moment one's needed.

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September 3, 2026

VinSolutions ships a wave of AI-powered CRM upgrades — the industry's number one CRM trusted by thousands of dealerships nationwide announced a major wave of platform upgrades, built directly from what dealers have been asking for, and already showing up in de

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July 22, 2026

com/VinSolutions' Robert DeGeorge on shoppers researching in ChatGPT and Gemini instead of Google — "if AI can't understand your website, then it can't recommend your dealership.

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June 28, 2026

It deploys at the group level rather than per store, and integrates natively with CDK, VinSolutions, DealerSocket, Reynolds & Reynolds, Tekion, and DealerTrack simultaneously, surfacing a single performance dashboard across all rooftops.

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Timeline entries are pulled live from our published briefs, newest first. They are editorial coverage, not endorsements, and vendors cannot edit them.

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Also in Sales & Lead Follow-Up

ActivEngageManaged messaging with humans in the loop.Better Car PeopleOvernight and overflow lead response, human plus AI.Cars CommerceThe Cars.com platform family: marketplace, websites, trade tools.CDK GlobalDMS incumbent; research arm tracks dealer AI adoption.ConversicaAI assistants that work leads until they answer.Cox AutomotiveThe industry's largest platform owner, consolidating AI assets.

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